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Business Systems Consulting, Implementation & Integration

We help you choose the right system before you pay for it

Buying a system does not, on its own, fix a problem in your processes or data. We start by understanding how you work, compare the options against your requirements, then implement the chosen solution and connect it to your tools so your team actually uses it.

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Does this sound familiar?

  • The same data is entered more than once, in spreadsheets, chats and systems that do not talk to each other.
  • You bought a system before, but the team went back to Excel within weeks.
  • You have quotes from several vendors and no clear basis for comparing them.
  • Each department works in its own tool, and the monthly report is compiled by hand.
  • The business is growing, and the current way of working can no longer handle the number of orders or branches.

Who is this solution for?

  • A company that wants a system for sales, inventory, accounting, HR or archiving, and needs an impartial view before deciding.
  • A department with an existing system that is not used as it should be, and that wants to fix the configuration or the way it is used.
  • A business that needs its systems connected to each other, or to online payments, email and meeting tools.

What we do

  1. Analysis and diagnosis

    Mapping processes as they actually happen, identifying where work stalls, and writing down requirements and priorities.

  2. System selection

    Comparing the options on fit, cost, integration and ease of use, then giving a reasoned recommendation, which may be one of our systems or someone else’s.

  3. Configuration and implementation

    Setting the system up around your processes, customising what is needed, and migrating data after cleaning and verifying it.

  4. Connection and integration

    Connecting the system to the rest of your tools: online payments, email, meeting platforms and project management tools.

  5. Testing and training

    A trial on real work scenarios, then training each role on its tasks and handing over an operating guide.

What you receive

  • A diagnosis document showing your current processes and where they break down.
  • A prioritised list of requirements you can put in front of any vendor.
  • A comparison of the options and a written recommendation with its reasons.
  • A system configured and tested on your work cases, with migrated and reviewed data.
  • A short operating guide and training sessions for each role.

How we work

You can ask for the full journey, or stop at any stage with a complete deliverable in hand.

  1. Understand the work

    Sessions with management and users to map processes and identify problems.

    Your partYou provide examples from day-to-day work and someone who knows the details.

  2. Write the requirements

    We turn what we heard into functions, priorities, scope and an estimated budget.

    Your partYou review the list and approve the priorities.

  3. Compare and recommend

    We assess the options against your requirements and give a recommendation with its reasons.

    Your partYou make the choice.

  4. Build and connect

    Configuration, customisation, data migration and integration with other systems.

    Your partYou name someone responsible for review and approval.

  5. Test and train

    A trial on real cases, changes based on the feedback, then training and launch.

    Your partYour team takes part in the trial and the training.

  6. Follow up and improve

    Reviewing usage after launch and identifying the next improvements.

    Your partYou share feedback from users.

Areas we have worked in

Questions before you begin

Short answers to what people ask most before we start.

Is your question not here?

Request a meeting and we will answer for your own case.

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Do we have to buy a system from Smart?

No. We compare solutions against your requirements. The recommendation may be one of our systems, a system from another provider, or improving the one you already have.

Can we start with the analysis only?

Yes. The analysis and requirements stage stands on its own. Its output is a document you can use with us or with any other vendor.

What determines the cost and duration of a project?

The number of processes and users, the volume of data to migrate, the number of systems to connect, and the extent of customisation. We define these after the first discovery session and send a proposal with clear stages.

Do you have fixed prices?

No. Pricing is by request, because every project differs in scope. We analyse what you need and plan delivery in stages, so your budget goes first to what helps you most, and you do not pay for what you can do without.

Does the project include migrating all our old data?

We agree with you which data is worth migrating, what state it is in and how it will be verified. We review the size and quality of your history before deciding how much of it to migrate.

What do we need to get started?

Examples of your current processes, the names of the systems you use and the number of users, your three biggest problems, and someone who can review the requirements.

What happens after launch?

The proposal sets a follow-up period in which we review usage and act on feedback. Any support or development after that is defined in a separate agreement.

All topics

Related solutions

Systems & Website DevelopmentCustom systems, websites and stores built around your work Team Enablement & Applied TrainingHands-on workshops built on your team’s real tasks

Related systems

Smart POS — Sales & StockSales, purchasing, inventory and customers in one system

Your next step

Let’s start with one process that wears you down

Tell us how work runs today and where it stalls. Together we will work out whether the answer is a new system or adjusting what you already have.

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