Commerce and e-commerce
Product and order answers drawn from your store’s actual data
Does your store keep answering the same questions about sizes, availability, delivery and order status? We build a workflow that helps your customers using the store’s actual data and leaves the exceptions to your service team.
Where customer replies break down today
Each employee may answer in a different way, or have to search across the catalogue, orders and policies. Without proper verification, order details can also be shown to someone who is not entitled to see them.
Illustrative example
A product question, then an order question: what the assistant answers and what goes to your team
A visitor asks about a product for a specific purpose. The assistant retrieves its attributes from the catalogue and does not add features that are not there. When the customer asks about an earlier order, they pass a suitable verification step before seeing its status. A change of address or a return goes to an employee under your policy, and no refund is issued automatically.
Understand the question
Identify the product or authorised order enquiry.
Check the source
Use the current catalogue and permitted order data.
Review exceptions
Staff handle uncertain stock, returns or identity.
Organise follow-up
Record the answer and the responsible team.
Approval stays with your team
Data, connections and control
We review your store interface, order system, policies and stock update schedule with you. Knowing an order number is not enough to see its details. Prices and availability come from the permitted source, and if that connection fails the assistant stops answering or hands the question over.
What you receive
We agree the deliverables before we build: an approved answer base, a workflow for product questions and order status, a connection with limited permissions, verification and handoff rules, and guidance for updating content and training the team.
How we start
We begin with one product category and a defined set of questions. We test missing attributes, changing availability, a failed lookup and an attempt to reach someone else’s order, then open the agreed scope.
What we need from you
A structured catalogue, current delivery and return policies, sample orders for testing, a customer service owner, and information about what your platform can connect to. Please do not send secret keys through a public form.
How we measure the result
Time to answer an approved question, how complete each service ticket is, the number of handoffs and their reasons, and the share of answers that needed human correction. Together they show the quality of your service.
Questions before you begin
Short answers to what people ask most before we start.
Is your question not here?
Request a meeting and we will answer for your own case.
Request a meetingCan it issue a refund?
Not by default. We start with an answer or a request for review; any financial action needs a separate decision, with suitable permissions and testing.
Does it work with any store platform?
We review your platform’s integration options, permissions and terms first. We confirm support for a platform or plugin only after checking it.
How much does an AI assistant for an online store cost?
Pricing is by request; there is no fixed price. The cost depends on the size of the catalogue, your store platform and what it allows for integration, and whether the assistant will look up order status. We analyse what you need and plan delivery in stages, so your budget goes first to what helps you most.
How long does it take to set the assistant up for a store?
That depends on how organised the catalogue is, how current your shipping and returns policies are, and what your platform allows for integration. We start with one product category and a defined set of questions, and state the timeline in the proposal after reviewing this data.
Where does the assistant get prices and availability?
From the source you approve: the store catalogue or the order system. The assistant does not make up a price or availability, and if the source cannot be reached it stops answering or hands the question to your team.
Does the assistant replace the customer service team?
No. It answers repeated questions from approved answers, and classifies cases and sends them to your team. Complaints, exceptions and financial decisions stay with a member of staff.
Your next step
Bring the challenge. Let’s shape the next step.
A short description is enough to start. Tell us what happens now and what should work better.