Construction and maintenance
A maintenance request with complete details before your team sets out
Does your company receive maintenance or technical service requests from many sites? We put the request details in order, route the request and make clear who is following it up. Technical assessment and safety decisions stay with the specialist.
Where service requests break down today
The type of fault, the exact location or how to access the site may be missing, so calls are repeated and the visit is delayed. Work is also hard to sequence when the priority and the request’s owner are unclear.
Illustrative example
A reported leak: from the customer’s description to a visit your team coordinates
A customer reports a leak at their site. The assistant collects the description, location and contact details, and gives no diagnosis or hazardous instructions. Warning signs go to the designated human path. The coordinator chooses the technician and time slot after checking availability; the specialist approves the diagnosis and cost, then updates the job status after the visit.
Describe the problem
Collect service type, site and suitable times.
Organise the request
Classify it using the company’s procedures.
Coordinator review
A person decides urgency and team availability.
Track the visit
Confirm arrangements and record progress.
Approval stays with your team
Data, connections and control
We review your request log, team schedule, service areas and service lists with you. Risk assessment does not rest on the model alone, and the workflow is not a substitute for the appropriate emergency channels. Location and photos are shared only as far as needed.
What you receive
We agree the deliverables before we build: a guided request form, classification and handoff rules, a job log showing owner and status, a scheduling connection where one is available, instructions for the team, and a list of tests for critical cases.
How we start
We begin with one type of service and a defined area. We test an incomplete request, one outside the service scope and one with a warning sign, then review how the request is handed over and updated before expanding.
What we need from you
Your service types and areas, priority and handoff rules, team availability, price lists if they are approved, and who approves the visit and the estimate.
How we measure the result
How complete the location and fault details are, the number of calls needed to complete a request, time to route it, and work orders that carry a current status and a clear owner.
Questions before you begin
Short answers to what people ask most before we start.
Is your question not here?
Request a meeting and we will answer for your own case.
Request a meetingDoes it schedule the visit automatically?
It collects the customer’s preferred times or suggests a slot from the data available. Confirming the visit stays with the person responsible, unless you explicitly approve a booking system with different permissions.
Does it give a technical diagnosis or safety instructions?
No. It is not a substitute for a specialist. The scope starts with collecting information and handing it over, with clear rules for cases that need a person or an emergency channel.
How much does it cost to automate maintenance request intake?
Pricing is by request; there is no fixed price. The cost depends on the number of service types and areas, the intake channels, and the integration you need with a request log or crew scheduling. We analyse what you need and plan delivery in stages, so your budget goes first to what helps you most.
How long does it take to set up the maintenance request workflow?
That depends on how clearly your service types and priority rules are defined, and whether your price lists are ready. We start with one service type and one area, and state the timeline in the proposal after the first meeting.
Can the assistant receive photos of the fault from the customer?
Yes, within what your company allows. The workflow collects the type of problem, the location, permitted photos and suitable times, and photos and location are shared with the crew only as far as the job needs.
Does the assistant send the price estimate straight to the customer?
The assistant prepares a draft estimate from your approved price lists. The person responsible approves the estimate and the visit before they go to the customer.
Your next step
Bring the challenge. Let’s shape the next step.
A short description is enough to start. Tell us what happens now and what should work better.